Simply browse the website, select your size and colour, add the product to cart, and proceed to checkout. Once payment is completed, you’ll receive an order confirmation via email/SMS.

We accept:

• UPI
• Credit & Debit Cards
• Net Banking
• Wallets
• Cash on Delivery

All payments are processed through secure and encrypted gateways.

Processing Time:

Orders are typically processed and shipped within 2 business days.

Shipping times may vary depending on your location and the shipping method chosen.

Shipping Times:

Standard Shipping: 5-7 business days

Express Shipping: 2-3 business days with an additional cost which will be incurred by the customer

Tracking:

You will receive a tracking number once your order has been shipped.

You can track your order using the provided tracking link or you can even ping us on the above number and we will let you know where your order is

Currently, we ship all over India.

We get it - sometimes something just doesn't work for you and you want to return or exchange. At Felic, we strive to provide the best possible shopping experience. If you're not completely satisfied with your purchase(which we really hope is not the case!), we offer a hassle-free return policy.

Eligibility for Returns:

• Items must be returned within 7 days of the purchase date.
• Items must be in their original condition, unworn, unwashed, and with all tags attached. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
• Items that are damaged due to misuse, neglect, or alteration are not eligible for return.

Need further assistance? Contact our customer support team for any questions or concerns. Return Process:

Contact Customer Support:

Email us at support@felic.in or

call us at +91 7702 113 117

to initiate a return.

• Package the Item: Securely pack the item(s) in the original packaging.
• Shipping: Share the updated details on the above contact information on where we can pick up the product from and we will get it done.
• Refund Process:
• Stay Updated: We'll keep you informed about your refund status as soon as we receive your return.
• Swift Refund: We'll initiate your refund within 24 hours of receiving your returned item in original condition. Please allow 7-10 business days for the refund to process, depending on your bank's processing time.
• Hassle-Free Returns: For a smooth refund process, ensure your return meets our eligibility criteria.
• Exchange Policy : You can opt for an exchange of the same product in a different size or colour. The shipping process will follow our standard shipping policies

If your payment fails but the amount is deducted, it is usually auto-refunded by your bank within 5–7 business days.

If you don’t see the refund, please contact us with your transaction details.